Here at Breakaway, we are dedicated to customer satisfaction. When you purchase a product from us, our commitment to quality doesn’t stop there! We are proud to be the area’s top hearth maintenance experts. Our team is equipped with the skills and training to professionally install, service, and repair a variety of hearth products. Whether you need to schedule your annual check-up or need help diagnosing a problem, you can count on us!
Just like your other home comfort systems, gas logs, inserts, fireplaces, and other heating products need regular maintenance in order to run safely and smoothly. We recommend that customers have their units serviced every year or two to ensure proper operation.
Breakaway is more than just Cape Cod’s barbecue grill, fireplace, and patio superstore. Along with the many quality products that we offer, we are proud to provide top-of-the-line maintenance service. Our staff is highly trained to diagnose and repair a wide variety of common hearth product issues. When you call Breakaway for annual maintenance on your gas insert, log set, or decorative gas stove, you will benefit from:
If you purchased your unit from us, we likely have your information, but please have the make, model, and serial number of your unit available if possible before scheduling. This will help ensure we have the proper parts on the truck which could avoid a second call after the initial diagnostic appointment.
Even with these measures of preparation, second calls are possible. If you did not purchase the unit from us, we may not have the proper repair parts in stock. The initial call for service would be for diagnostic purposes with a likely follow up. We make every effort to solve the problem in one call.